Many Managers are appointed to their role as a result of performing well in a previous role. As a consequence of this, they are highly skilled at the 'doing' but lack the skills and confidence in the 'managing'. Therefore, when it comes to the crunch, they resort to 'doing' rather than providing leadership. Our training will help build these crucial skills and confidence.
We have designed training for managers around a wide range of subjects which include:
- Roles and Responsibilities of a Manager
- Handling poor performance
- Appraisal and Performance Management
- Team Leadership
- Communication Skills
- Handling Conflict
Sales and Service
Whether you are looking to improve the sales skills of your team, go the extra mile with your customer care or review the sales techniques used by the staff, the benefit of sales training can be easily measured. We will review your current levels of sales and service, design and deliver the training and agree key measures to assess the return on investment.
There are a range of courses and content available:
- Going the Extra Mile for Excellent Customer Care
- Presentation Skills
- Sales Team Management
- Inbound and Outbound sales calls
- Client Meetings – Face to Face selling
- Call Centre management
- Selling for the novice
- Managing your Accounts
Everyone thinks interviewing is easy – but the cost both in £s and in personnel time of getting it wrong can be immense. The Recruitment interview training looks at:
- Competency Based Interviewing Skills
- Your legal obligations in interviewing
- Objectivity, not subjectivity
- Structuring the interview
- Giving feedback to candidates
To add further realism, we can introduce Actors to the training which gives delegates the opportunity to practice the skills in a 'safe' environment.
Athelbrae work extensively with both primary and secondary care sectors. Please see the separate tab for details of the training services designed specifically for the Health Sector.
We have recently added a series of workshops to help General Practices comply with the requirements of the Care Quality Commission, (CQC). These can be found on our NHS page.