NHS
Since 1998 we have been working with NHS clients throughout the UK providing
a range of solutions designed specifically for staff in the Health Service.
We publish a quarterly newsletter exclusively for our NHS clients. If you would like to subscribe to this, please contact us.
Our 4 core offerings for the NHS are:-
Training
We have been working for the last 12 years with both GP Practices
individually, through the PCTs and a variety of Trusts to provide NHS
training for administrative staff. A brief list of these specialist
courses are listed below.
We are one of the Country's leading providers of Information Governance and
confidentiality training, having delivered over 750 workshops on this
subject throughout the UK.
Our areas of expertise are:
- Understanding and implementing Information Governance
- Working with the Information Governance Toolkit
- Confidentiality
- Data Protection
- Chaperone training for GP Admin staff
- Complaints Training for Practice Managers
- Patient Experience/Customer Service
- Appraisals for the NHS Appraiser
In addition, we also provide soft skills training in Time Management,
Customer Care, Telephone Skills, Dealing with Difficult Patients, and
Performance Management.
Do call us if you would like to talk through specific training needs.
Protected Learning Time
Athelbrae regularly delivers Protected Learning Time training. To help Practices we have designed a special discounted package.
Click here for details of how you can maximise your PLT budget
E Learning
Click here for details of our E Learning package
Resources - The Practive Manager's Handbook Series
We have been commissioned to design two handbooks specifically to help
Practice Managers with the 'HR' part of their role. These are now available
to purchase directly from Athelbrae.
Each Handbook contains documents and templates which are licensed to the
Practice to print and personalise for use.
Practice Managers' Handbook HR Pack
The Handbook contains a pack of template policies and procedures which will enable you to produce your own documents. It Includes:
- Contract of Employment
- Overview of Recruitment Procedures
- Disciplinary Procedures
- Grievance Procedures
- Sample Employee Handbook
- Time Off to Care for Dependents Policy
- Maternity Leave Policy
- Redundancy Policy
- Short & Long Term Sickness Policy
- Alcohol & Drug Policy
- Stress Policy
- Return to Work Procedure
- Equal Opportunities Policy
- Dignity at Work Policy
- Information Governance Policies and forms
- Confidentiality Policy
- Bullying & Harassment Policy
- Data Protection Policy
- Plus a wide range of supporting guidance, letters and information
Recruitment and Induction Pack
The Recruitment and Induction Handbook gives you everything you need to
recruit new staff, (apart from the person themselves!) This has been
designed specifically for GP Practices to provide you with a wide range of
template policies and procedures for Recruitment and Induction which you can
easily personalise for your Practice. It includes:
- General Interview Tips
- Interview Scoring Matrix
- Reference Request Form
- Interview Questions & Planner
- Induction Sign Off Sheets
- Generic Job Descriptions
- Training Plan & Skills Matrix
- First Week Induction Planner
- Sample Employment Handbook
- Development Reviews
- Short List sifting template
- An overview of other recruitment tools
Each handbook costs only £99 + VAT and includes 12 months free updates. To order one, or both handbooks, please click here.
